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Join the team

Student Support Officer


  • Job Ref: A/HS/021
  • Location: Chester City Centre
  • Salary: £22,000 - £24,000
  • Hours: 36 hours, Mon - Fri
  • Closing date: 4pm on Wednesday 21 February
  • Job Application Form: See below

The job:


NCRQ develop and deliver innovative and exceptional quality degree-level qualifications in health and safety. We are looking for a Student Support Officer to join our team, and to deliver first class customer service to our students and stakeholders.

  • Be the first point of contact for current and prospective students, and deal with administrative, technical and academic queries professionally and promptly via email and telephone.

  • Process the registration of new students.

  • Processing enrolments on the online learning platform, and assisting students with any technical issues that may arise.

  • Issuing of assignments to students, recording and monitoring of progress.

  • Allocation of assignments to our assessors, recording and monitoring progress.

  • Issuing results to students.

  • Arranging and undertaking validation interviews with all students via online video.

  • Processing recommended awards, quality assuring data, and issuing certificates.

  • Responding to student queries on our Student Support Forum. Monitor online and social media, answering simple queries and referring where appropriate.

  • Assisting students with additional learning needs by implementing reasonable adjustments where necessary.

  • Assisting students with a wide range of technical queries relating to IT.

  • Raising and processing of invoices, occasionally taking card payments over the telephone.

  • Recommending improvements to systems and student information to continually increase the quality of service to all students.

  • Obtain and process information from spreadsheets and to create draft monthly reports.

  • Occasionally assist with undertaking quality reviews of student records and performance data.

The applicant:


  • A very confident and friendly individual, who is prepared to go the extra mile to offer exceptional service to all of our students.

  • Excellent traditional IT skills, including word processing, spreadsheets, databases, email and internet systems, ideally using both Mac and Windows.

  • Good understanding of modern communication technology, such as smartphones, tablets, and the use of FaceTime, Skype, Google Hangouts, etc.

  • Excellent communication skills, with the ability to speak and write clearly on a range of levels, and with a range of nationalities.

  • A very high attention to detail, with high standards of personal performance.

  • Logical approach to work, with the ability to understand and manage a number of complex tasks.

  • The ability to work independently, occasionally under pressure, and meet deadlines.

The benefits:


  • A competitive salary of £22,000 to £24,000.

  • 36 hours per week, with flexible start / finish times outside core hours (10am to 4pm).

  • 22 days annual leave, plus bank holidays, rising to 25 days after three years service. In addition to this, we feel that none of our support team should have to work over Christmas, and so you will also benefit from annual leave from Christmas Day to New Years’ Day (inclusive - that’s up to six days) for free!

  • Employer-matched pension contributions (up to 10%).

  • Childcare vouchers / cycle to work scheme / bus/train/car park season ticket loan.

  • Generous support for improving education and skills.

  • Free annual BUPA health assessment.

  • Free local gym membership*

  • Free Chester Zoo membership (for you and a partner).*

*as these are taxable benefits, you may be required to pay some additional tax if you choose to take these up - sorry!

The application:


We want the right person to join our team - not (necessarily) the person that has done this job before, or who has a string of qualifications, or who can write an awesome CV.

Full training will be given in all aspects of the job - some things can be taught. As an organisation founded on the concept of competence, what is important to us is finding someone with the right skills.

In order to give everybody an equal opportunity - our application process is a little different.

To apply for this position, please complete the initial application form and upload a CV via the link below. After that stage, we will then ask you to record a short video clip of yourself, explaining why you think you would make a good member of our team. We know that this is a little unusual, but dealing directly with our students (and undertaking video interviews with them) is a key part of the job. This will allow us to assess most of the skills and attributes required for the job much better than reading an application form, and also means that we reduce the number of unnecessary interviews. It will ensure that the job goes to the best candidate, not the best application writer.

Further details about what we want to see in your video and how to submit it will be emailed after you have completed the initial application.

You must compete the initial application by 4pm on Wednesday 21 February 2018.


Apply Now

Successful candidates will be notified by email by the end of Tuesday 27 February, and invited for an interview.


Good luck!