Terms & Conditions

NCRQ Ltd is registered in England and Wales number 09063141. Our registered office and main trading address is NCRQ, Steam Mill, Chester, CH3 5AN.

About Us

Our VAT number is 205 1951 35.

Our qualifications are regulated by Ofqual, numbers 601/5735/5, 601/5751/3 and 601/5750/1.

NCRQ is authorised and regulated by the Financial Conduct Authority number 740235.


All content on this website, including text, graphics, button icons, images, audio, video, and downloads is the property of NCRQ Ltd, and protected by international copyright laws. Unauthorised reproduction is prohibited, except where permitted by law.

NCRQ and the NCRQ logo is a registered trademark, number UK00003082278. Unauthorised use is prohibited.

Sale of services and cancellations

Enrolment will only commence on full payment of fees due, or successful completion of a finance application and payment of the appropriate deposit. This applies also to organisations paying by invoice. Invoices not paid within 30 days will be voided.

For international students, enrolment will not be complete until satisfactory evidence of English language proficiency is received in accordance with the appropriate policy. Where this is not received within two working days of payment, the payment will be refunded.

The sale of services is complete when you receive a welcome e-mail from NCRQ. The provision of services commences immediately.

You may cancel these services within fourteen days by sending us an e-mail, calling us, or writing to us. You do not have to give a reason.

If you return any workbook or other materials in perfect condition to us within fourteen days of your cancellation, we will give you a full refund (including reimbursement of second class royal mail postage costs) immediately on receipt. However, if materials are not returned or they are damaged, we will not reimburse any postage and will deduct £30 from the refund for each workbook to cover costs.

No partial refund or discount will be given for any course elements that are not taken up.

It is a condition of your application that you have an email address, internet access, and meet the IT requirements for the specific qualification as specified on the relevant page.

You agree to comply with all NCRQ policies, including the NCRQ Malpractice Policy. We reserve the right to withdraw our services from any student suspected of plagiarism.

The qualification or course of study is not transferable to another person.

Fees include enrolment, tuition, and access to the online learning platform and other course resources for eighteen months from the date of enrolment on certificate level qualifications or individual units, and three years for diploma level qualifications. Access to the online learning platform, assessments and feedback for each qualification will cease within 14 days of that qualification being awarded. Reinstatement on a course at a reduced fee is available if your course has expired and you wish to purchase the same course again. A reinstatement fee of 35% of the then current course fee will be payable. Additional fees are payable for re-submissions and appeals.

Payment of fees and submission of assessments is not a guarantee that a qualification will be awarded. Where a student persistently fails to meet the assessment criteria, they will fail the course. In this case, they will need to re-enrol on the failed unit (paying the full current unit fee) and complete new assessments for every aspect of the unit.

Academic policies also form part of these terms and conditions.

Fees are reviewed on 1 April and 1 September each year.

Complaints and disputes

In the unlikely event that you have a complaint that has not been resolved to your satisfaction, you can contact us at the above address, and we will ensure that it is looked into fully. For academic complaints, you should see our relevant Appeals Policy, which includes a review by independent representatives.

This contract is governed by the law in England and Wales.

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